I didn't get an email to say they weren't sending the meds. They told me my account was fraudulent but wouldn't say why. I got an email that stated 2 - 3 days to ship. I placed an order for flea/tick meds for my dog. I wish I had looked at reviews before ordering. After reading all the reviews, I probably would never get my refund and this way at least some hungry animals get a meal. ![]() I decided that it wasn't wort all this effort, I decided to give the food to the wild animals in my yard the possums, etc. I got my package in a couple days, some were dented, but I took one can out and it did INDEED contain that ingredient! I texted-no response, I emailed I got an auto response saying they are trying to keep up with their email will get back to me asap, I finally called, the representative was nice, polite and it went well, said I would receive an email with my return information, I thanked her. ![]() So according to the information it did not. I made sure it didn't contain certain ingredients. This time everything went smoothly but beware of the website, I am a stickler for ingredients! I ordered some canned cat food after I read the ingredients a few times. I have had good service in the past, but I must say I only ordered once many years ago. Were I to sign up for another service or use the online tools from one of the big pet store chains. PetFlow's prices on some things were lower than local prices and other online stores. Otherwise, I would much rather have purchased locally to support local pet stores. I only used PetFlow because we had to get special diet food that wasn't available locally except for a huge cost through our vet. That is to say, they did what they were supposed to do - ship me dog food. Just what you're looking for - some other thing you have to worry about when your pet has died. You have to call customer support to cancel. I absolutely hate this: It's an online account it should be manageable online. So, I thought I would just cancel my account. You can remove some things from your cart, but not everything to totally eliminate getting a shipment. You can set an order to ship later, but then you have to keep postponing it every few weeks. PetFlow does NOT allow you to do this online. I figured I would cancel or pause my current order and then create a new one or edit the old one when I needed dog food again. I will take my money and order from a company who makes my life simpler and less insulting.Īfter I euthanized my dog, I wanted to pause my shipments of dog food until I got another pooch. All I am doing is instead of ordering small quantities every 5-6 days like I use to, I want to order one large order once a month to make my life easier, but apparently that makes a customer of 5 years a fraud. I have spoken with two supervisors, been told I need to wait 24 hours here or 24 hour there but each day I am still "fraudulent" for trying to place a large order for my family. This month I have been calling PetFlow every day and dealing with this for 8 days trying to get food for our family. When I call our bank they say no charges have come through to be declined. Then PetFlow tries to blame our credit card getting declined. This final straw has been the last two months when we decided to order all our food for the month in one large order and we have been told we are "fraudulent". We've been ordering on a consistent basis since July 2018 (so just shy of 5 years). The user experience is very well done and I like the auto delivery feature.Īs long as they stay away from Super Bowl commercials for now, they may have a shot.PetFlow has lost me as a customer. Will it thrive? The company is profitable on each transaction, they say, although they are eating some of the shipping cost. And shipping is a flat $5 on orders over $20, which is lower than anyone else that I can find. Their prices are competitive based on a quick comparison of Eukanuba dog food. Like, Petflow is designed primarily to get people set up with the food they want and then have it delivered on a regular schedule automatically. Petflow, a just launched startup, has raised $5 million from Westwood Ventures, to try their hand at this as well. They charge as much as $15 for shipping, but for some customers that’s better than driving to the store every month. You can buy those 40 lb bags of food anywhere from Amazon to Petco. There are lots of companies that sell pet food online with a reasonable business model. But back then they’d get $100 million in capital and an IPO before faceplanting.Īnyway, zoom forward to today. I mean, really bad idea startups are launched every day. ![]() backed, for example, raised $82.5 million in an IPO in February 2000 before collapsing nine months later. One of the most enduring jokes of the dotcom bubble period are the pet food startups that tried to make money selling really heavy bags of food online.
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